> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.wobot.ai/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Resetting Account Password

# When Should You Change Your Password?

* After a Security Breach
* If you Suspect Unauthorized Access
* If you Discover Malware or Other Phishing Software
* Shared Access
* If you haven’t Logged in for a While

# How to change?

1. To change your password, click the **Profile Initials** and select 👤 **Account Settings** label from the drop-down menu.
![](https://storage.crisp.chat/users/helpdesk/website/9c4859e1ba41f800/image_9fzlsv.png)

2. On the profile info page, click the **${color}[#3766E8](Update Password)** hyperlink.
![](https://storage.crisp.chat/users/helpdesk/website/9c4859e1ba41f800/image_1h6hr5l.png)
3. Input the **Current password**, set a strong **New password**, **Confirm new password**. Tap the 👁️‍🗨️ icon to see, match the entered password, and click `Update Password`
![](https://storage.crisp.chat/users/helpdesk/website/9c4859e1ba41f800/image_1qlrimp.png)
|| **✍ Note:** Password must be 8-20 characters long with at least one uppercase, one lowercase and a number. Owners and Admins can also update passwords for other users. Passwords should ideally be changed only by the respective users themselves.  

# How to recover?

In case you **forgot your password**, you can't recover an old one, however, can set a new password on your own using the following instructions.

1. Go to wobot.ai login page: ** https://app.wobot.ai/login ** and click the **${color}[#3766E8](Forgot Password?)** hyperlink.
![](https://storage.crisp.chat/users/helpdesk/website/9c4859e1ba41f800/image_9s19lx.png)
2. Enter the email address that was used to sign up with Wobot.ai and click `Send Email`
![](https://storage.crisp.chat/users/helpdesk/website/9c4859e1ba41f800/image_1y2y4qt.png)
3. Enter the 4 digit code sent to the e-mail address, and click `Verify Code`

![](https://storage.crisp.chat/users/helpdesk/website/7472853146549400/2051240c-0652-43ab-b24e-2064f0_c0zqks.png)
|| **✍ Note:** Please check your spam mailbox as well in case you don't see any mail from our support team.

4. Upon successful verification of OTP, create a **New Password** and **Confirm** again. Tap the 👁️‍🗨️ icon to see, match the entered password, and click `Change Password` to save your choice.
![](https://storage.crisp.chat/users/helpdesk/website/9c4859e1ba41f800/image_z994cx.png)
|| **✍ Note:** Password must be 8-20 characters long with at least one uppercase, one lowercase and a number.

5. A confirmation message will be displayed to show that your password has changed successfully. Click `Return to Sign in` to log in to your account.
![](https://storage.crisp.chat/users/helpdesk/website/9c4859e1ba41f800/image_71pem8.png)

**____________________________________________________________________________**
Didn't find what you were looking for? We would ❤️ to hear you. Let us know at **support@wobot.ai**