> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.wobot.ai/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What do we mean by Turn Around Time?

Turn Around Time is the time that is given to you to take action in case of non-compliance. It is usually 30 minutes after the ticket is raised. If the time limit exceeds the allotted time, the ticket then becomes overdue.