> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.wobot.ai/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What is The Difference Between a Ticket and an Event?

All tickets are events. The difference between a ticket and an event is one between compliance and noncompliance. Every detection is an event unless noncompliance is detected, in which case it becomes a ticket. For example, the detection of an employee wearing a face mask (compliance) is an event. However, the detection of an employee without a face mask (noncompliance) would result in a raised ticket.

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