Articles on: Wobot.ai Administration

User Roles and Permissions

The current platform supports unlimited users who can be assigned to 4 pre-defined roles. These roles have different permissions and responsibilities in the system.



The first person in the organisation who signs up automatically becomes the Owner

The Owner can invite other users and define their roles from the Users section in the ⚙️ Settings line item on the left navigation panel. The Users section lists all the registered users in the account.



Assigning User Roles



Owner


Has access to everything in the system and is set as the primary user for the company.
Restricted to 1 user per company.
Can make all changes to the account. Only the owner can view and change the subscription plan.

Admin


Has access to everything in the system and can make all changes to the account apart from accessing subscription details and changing the primary owner.
No restriction on the number of admins per company account.
Can assign tasks to himself, supervisors and executives.

Supervisor


Can view the camera details of the location he is tagged with but cannot make changes to the account apart from closing or changing the status of tickets (assigned to him as well as the executives he is the supervisor for)
When users are invited to join the platform during the onboarding stage, by default the supervisor role is assigned to invitees.

Executive


An executive is responsible for closing tickets.
Can view all the tasks he is assigned to but can't make changes to the account apart from closing or changing the status of tickets (assigned to him)
An executive must have a Supervisor assigned.

Permissions: Comparative view of what each role can do



Lists the permissions associated with each type of user role

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Updated on: 13/03/2022

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