Question 1

How to Get WoConnect Application in ACTION ❓

Accepted Answer

Setup Configurations

${color}[#3766e8](Download Application) 📥

|| Note: Use the latest version of the WoConnect app for best experience on the system available on the location that needs to be onboarded. Downloading the software can take several minutes, depending on the speed of your connection. The file size is 124MB.

Tap the links below for Application downloads:

On Wobot repository hub, click Download button to save WoConnect setup file on your system.

${color}[#3766e8](Prepare to Install) 🖥️

Before starting installation

Firewall - ${color}#228B22 domain names and IP addresses: If your company uses a firewall to restrict access to internet domains from within its corporate network, you will need to allowlist the following domain names for the WoConnect application to work properly, or for you to be able to use the WoConnect configuration dashboard. ✅https://api-woconnect.wobot.ai ✅https://wosocket.wobot.ai ✅https://xx.xxx.xxx.xx

|| Note: Once you login WoConnect after installat

Question 2

Manage a Task

Accepted Answer

👉 To visit the Tasks page:

Click the Tasks Card from the Homepage ${color}#3766e8

Hover over the Tasks icon, and select Tasks to see the list of all configured tasks on your Wobot.ai account.

From the list, you can select the one you wish to manage by tapping on it.
Now you can 🖉 Edit, ◾ Stop, ▶️ Start, 🗑️ Delete task for all your locations and schedules. ${frame}

👉 To ${color}#3766e8 a task:

Choose the location, tap 🖉 Edit icon, and make the desired edits on the configuration page.

👉 To ${color}#3766e8 a task from running:

Choose the location, tap … More Options, and click◾ Stop icon.
Once a confirmation pop-up appears, select Confirm to validate your action.

👉 To ${color}#3766e8 a task:

Choose the location, tap … More Options, and click ▶️ Start icon.
Once a confirmation pop-up appears, select Confirm to validate your action.

👉 To ${color}#ff0000 a task:

Choose the location, tap … More Options , and click 🗑️ Delete icon.
Once a confirmation pop-up appears, select ${color}[#fb0404](Yes, Delete) to validate your action.

Didn't find what you were looking for? We would ❤️ to hear you. Let us know at support@wobot.ai

Question 3

What is WoConnect❓

Accepted Answer

WoConnect

is an application that helps users to connect the DVR/NVRs available in their private network to their Wobot.ai account. It routes the camera feeds from DVR/NVRs to the Wobot application. After setting up the WoConnect application, users can access these feeds from their Wobot account.

Overview of System + Product Features

Onboard local NVR without public IP. These cameras can then be used to set up tasks and see live views via Dashboard.
Auto search NVR in your local network if you forget or don’t know the local IP
Login supported via Owner, Admin and Service Account
App follows the plan-based camera limit similar to the dashboard
The App keeps relaying the feed (24/7) to the Cloud Media server continuously for the cameras added
Activate, Deactivate or Delete the NVR (will affect all the cameras connected to that NVR)
Use refetch cameras from the NVR details page to fetch any new active camera in the NVR
App checks for new updates at app startup. This can also be triggered manually inside the app

Didn't find what you were looking for? We would ❤️ to hear you. Let us know at support@wobot.ai

Question 4

Resetting Account Password

Accepted Answer

When Should You Change Your Password?

After a Security Breach
If you Suspect Unauthorized Access
If you Discover Malware or Other Phishing Software
Shared Access
If you haven’t Logged in for a While

How to change?

To change your password, click the Profile Initials and select 👤 Account Settings label from the drop-down menu.
On the profile info page, click the ${color}[#3766E8](Update Password) hyperlink.
Input the Current password, set a strong New password, Confirm new password. Tap the 👁️‍🗨️ icon to see, match the entered password, and click Update Password || ✍ Note: Password must be 8-20 characters long with at least one uppercase, one lowercase and a number. Owners and Admins can also update passwords for other users. Passwords should ideally be changed only by the respective users themselves.

How to recover?

In case you forgot your password, you can't recover an old one, however, can set a new password on your own using the following instructions.

Go to wobot.ai login page: ** https://app.wobot.ai/login ** and click the ${color}[#3766E8](Forgot Password?) hyperlink. ![](https://storage.crisp.chat/users/helpdesk/website/9c4859e1ba41

Question 5

How to Perform Port Forwarding on Different Router Brands?

Accepted Answer

If you are behind a router or firewall, you will need to open and forward the correct ports for the services you wish to run. This guide will take you through the steps of configuring port forwarding on a router.

You will need to forward Port 554 on the router's end in order to access the camera streams from outside the network. This is a TCP and UDP type port that allows video to be accessed from the recorder using RTSP protocol. Only forward the ports that you absolutely need to use.

||| Discretion: User interface may not be identical to the instructions shown below depending on the product, firmware version.

Login to your router via the ** default gateway address **
Enter your router credentials into the login page.

|| ✍ Note: You may find the router credentials on a sticker at the bottom of your router. If not, you can see the most common credentials below: 3. Next, locate the port forwarding settings. Typically this will be under Advanced and then Port Forwarding or Virtual Server. 4. On the Port Forwarding page enter in a name for your device like, Camera. Then enter the port you are forwarding in the port field. Select TCP/UDP or Both under Protocol if you are unsure which protocol you are using. Next, enter the internal IP address

Question 6

Adding New Users to The Team

Accepted Answer

${color}#3766e8 Ways to add a new user to ${color}#3766e8 platform

1️⃣ During Onboarding 2️⃣ After Account Setup

Sending an invite During Onboarding

During Onboarding, only an email address is required, and users are assigned the default Supervisor role. (Can be done by Owner)

|| ✍ Note: An email with information about signing in to the application is sent to the invited user's email address.

Adding a new user After Account Setup

| You need to be an Owner or Admin to perform the following task. To see more information about available roles, see User Roles and Permissions

Navigate to the left sidebar and click ⚙️ Settings to open the ${color}#3766e8 listing page.

Now click + Add User present at the top right of the page to open the invite user pop-up.
In the pop-up, enter the new User Name, Email address, assign the role from the drop-down, associate the Location(s), and click Invite User to send an invitation.

|| To know more about each role, see User Roles and Permissions. An email with information about signing in to

Frequently Read Articles

Browse All Categories