• Onboarding & Enablement - A True Partnership

  We are committed to giving our clients the quickest time to value. Customers can leverage visual data to gain insights into their business operations and act instantly to raise the operational bar in a matter of days. Need help signing up for Wobot AI? color 3766e8 (Yeah!Featured

• What You Need for Wobot AI to Work?

  Wobot AI is a powerful tool for monitoring and analyzing video footage. However, to make use of our solution, there are a few prerequisites that must be met. Our solution is not specific to any particular hardware, as long as the video feed meets the minimum requirements of 2MP with a resolution of at least 720P (can handle up to 1080P). These minimum requirements ensure that the captured video footage is of high quality and clear. A stable internet connection iSome readers

• How can I Train My Employees to Use Wobot’s Product?

  We ensure users receive a demo along with their teams at the time of on-boarding. This educates them about product usage comprehensively. We also recommend referring to our User Manual or taking help of our Knowledge Base directly for any query, as and when they arise. Didn't find what you were looking for? We would ❤️ to hear you. Let us know at support@wobot.aiSome readers

• What are IP and Analog Cameras?

  NVRs and DVRs require different types of cameras as they process video data differently. NVR technology uses IP Cameras: These are smart cameras that have advanced hardware to capture and encode video footage. They can also act as standalone cameras, while some also lend support to internal microSD cards when it comes to local recording. DVR technology uses Analog Cameras and sends signals via a coax cable. They have lower quality but perform well in low light conditions. They alsoSome readers

• How do I Connect My Pre-installed DVR/NVR to the Platform?

  You can always connect your previous CCTV set up with Wobot.ai during the account setup process or later as well. You may refer to our Knowledge Base articles on how easily one can add your DVR/NVR or standalone cameras to Wobot’s platform. Didn't find what you were looking for? We would ❤️ to hear you. Let us know at support@wobot.aiSome readers

• Can I Divide The Work Between Different People I have Added?

  Our platform offers collaboration features solely to encourage the values of teamwork. Hence, you can add team members either while signing up or through settings. As you add team members, assign to them the roles of either ‘Supervisor’ or ‘Executive’ depending on the authority of their position and role within your team. Didn't find what you were looking for? We would ❤️ to hear you. Let us know at suppoSome readers

• How to Delete My Account?

  It will be disappointing to see you go, and throughout your journey, we try to do our best. Although, to stay or leave is entirely your decision and so we make the process of deleting an account smooth and easy. Write to us at support@wobot.ai, mentioning briefly your reasons for quitting. Didn't find what you were looking for? We would ❤️ to hear you. Let us know at support@wobot.aiFew readers

• How do I Select Multiple Events?

  Click on “EVENTS” and you can tick on select all or can select multiples by selecting one by one. Didn't find what you were looking for? We would ❤️ to hear you. Let us know at support@wobot.aiFew readers

• Can We Run The Models Inside The Camera if The Camera Processor Supports it?

  Currently, this option is not available. Didn't find what you were looking for? We would ❤️ to hear you. Let us know at support@wobot.aiFew readers

• Can I Log in from Multiple Devices to Access My Account?

  Yes, our platform fully supports access through multiple devices. Didn't find what you were looking for? We would ❤️ to hear you. Let us know at support@wobot.aiFew readers

• How to Log in?

  If you are a returning customer, visit our sign-in page and add the email address and password you set when signing up for Wobot.ai. Didn't find what you were looking for? We would ❤️ to hear you. Let us know at support@wobot.aiFew readers

• I can't Access My Account with Email Address

  Please make sure that you are entering the correct email address. Reset your password once by selecting Forgot Password? and try login again. If you still facing the issue, please reach out to us at support@wobot.ai We will be happy to assist you. Didn't find what you were looking for? We would ❤️ to hear you. Let us know at support@wobot.aiFew readers

• What are Tickets?

  When a detection results in noncompliance, it leads to ticket generation. It means that whenever AI detects noncompliance while running a checklist, a ticket is raised for inspection and rectification by the concerned people. For example, AI would raise a ticket if it sees a person not washing their hands for 20 seconds in a restaurant kitchen. Didn't find what you were looking for? We would ❤️ to hear you. LeFew readers

• What is The Turnaround Time?

  TAT Turnaround Time is the timeframe within which a ticket raised for noncompliance should be resolved by taking appropriate action. For example, if the turnaround time is 30 minutes, you have 30 minutes to take action on the ticket. If the time limit exceeds the allotted time, the ticket becomes overdue. Didn't find what you were looking for? We would ❤️ to hear you. Let us know at support@wobot.aiFew readers

• What do You Mean by ROI - Region of Interest?

  ROI Region of Interest narrows down AI-based detections to only the principal area. For example: Suppose you want to focus on the handwash sink area to check for handwash compliance. In such a case, you do not need AI to monitor the whole room. Here, you can simply draw the area using the ROI tool. After this, the AI will detect handwash compliance in only the ROI instead of the entire screen thus, reducing computational costs.Few readers

• How do You Collect Personal Data from Me?

  Ways we collect personal data: Direct: This is the information you provide to us when you use our product. Indirect: This is the information that is automatically collected when you use our product. Didn't find what you were looking for? We would ❤️ to hear you. Let us know at support@wobot.aiFew readers

• How do I Change The Stream Settings of a Camera?

  To change a camera's stream settings, you need to log into your NVR/DVR settings and configure the settings accordingly. Didn't find what you were looking for? We would ❤️ to hear you. Let us know at support@wobot.aiFew readers

• How can I Change My Account Password?

  To change/reset the Wobot.ai password, please follow these steps. Go to the signup page. Click on ‘Forget Password’ Enter the email address you entered while signing up. Click on ‘Send Email’. Please check your email to view the four-digit verification code. Add the verification code. Click on ‘Update Password’. Create a new password in the ‘New Password’ field. Click on ‘Change Password’ Done.Few readers

• What is Video Analytics?

  Video analytics, also known as intelligent video analytics, is software used to monitor video streams in real-time. While watching the videos, the software identifies attributes, events, and specific behavior patterns via video analysis. Video analytics software also generates automatic alerts and can facilitate businesses to identify trends, patterns, and incidents. Didn't find what you were looking for? We wouldFew readers

• How do I Change The Email Address Associated with My Account?

  It's very simple, Just go to the “Setting” and select the user of which you want to change the email address, click on “Edit” and finally click on “Update User”. Didn't find what you were looking for? We would ❤️ to hear you. Let us know at support@wobot.aiFew readers

• How do I Set Up My Cameras?

  Two ways set up your cameras Adding through the Wobot.ai platform at the time of signing up and onboarding. You can either add a single camera or add a DVR/NVR, or add later. Adding through WoConnect when public IP or DDNS is not available.Few readers

• Can We Generate The Videos for Tickets? How Long These Videos will be?

  For every HI task, videos are generated for tickets, which you can access from “Playback". These videos can be from 5 secs to 20 mins long. Didn't find what you were looking for? We would ❤️ to hear you. Let us know at support@wobot.aiFew readers

• Where is your Help and Support?

  We have built an extensive knowledge base help.wobot.ai to help answer your questions. Didn't find what you were looking for? We would ❤️ to hear you. Let us know at support@wobot.aiFew readers

• Is Your Solution Deployed on Cloud or Edge?

  Both deployments are possible. It is up to the customer preference if they are looking at a CAPEX or an OPEX investment. The disadvantage with edge deployment is that including additional use cases/number of cameras will need additional investment for the upgradation of LPU configuration. Didn't find what you were looking for? We would ❤️ to hear you. Let us know at support@wobot.aiFew readers

• When is a Ticket Generated?

  For example, you want to see events of facemask noncompliance events at your office. In this example, a ticket will be created each time an employee comes in the camera view without a facemask. Didn't find what you were looking for? We would ❤️ to hear you. Let us know at support@wobot.aiFew readers

• What kind of Support do You Offer?

  We have built an extensive knowledge base to help answer your questions. You can find it here. However, if our resources do not answer your question, please write to us at: support@wobot.ai. We will be happy to assist you. Didn't find what you were looking for? We would ❤️ to hear you. Let us know at support@wobot.aiFew readers

• I am not Able to Receive OTP when Trying to Change The Password?

  Please check the email inbox as well as spam folder, if not received try to resend it again. Didn't find what you were looking for? We would ❤️ to hear you. Let us know at support@wobot.aiFew readers

• How do I Get New Ticket Alerts?

  Alerts and notifications are sent via email and push notifications. Didn't find what you were looking for? We would ❤️ to hear you. Let us know at support@wobot.aiFew readers

• How would Wobot Process Videos in a Low-light Environment?

  While our AI models can process low light feeds, the detection quality is affected in a low-light environment. We suggest having proper lighting in the areas for the best results. Didn't find what you were looking for? We would ❤️ to hear you. Let us know at support@wobot.aiFew readers

• What Happens to My Data if I Cancel or Wish to Pause My Account for a Specific Period?

  It will be hard for us to see you cancelling or pause the service, we would be extremely sorry to see this, your data securely remains there for a specific period of time which you wish to pause. Didn't find what you were looking for? We would ❤️ to hear you. Let us know at support@wobot.aiFew readers

• How can a Supervisor or a Person-in-charge Raise a Ticket?

  You can raise a ticket following these simple steps- Click on “Task tagging” from the homepage. You will be redirected to the “Playback” section Click on “Preview and tag” for any task for which you want to raise a ticket. To tag a violation or a compliance event on any video frame, click on the 'Capture' button. You can also click on the ‘Capture’ button multiple times to record numerous anomalies/compliance events. All the tickets you have raised will show uFew readers

• What is an Event?

  Events are the general course of activities taking place at a business location viewable through the camera. For instance, in a restaurant, if you’re monitoring ‘hairnet compliance’, then a chef wearing a hairnet or not wearing a hairnet is an event. In other words, the natural course of actions occurring at the restaurant is an event. Didn't find what you were looking for? We would ❤️ to hear you. Let us know at *Few readers

• Is it Safe to Access My Data over The Internet?

  Yes, absolutely. All the data transfer and interactions in the Wobot platform are completely over HTTPS – your data is fully encrypted by an SSL connection when accessed over the internet. Didn't find what you were looking for? We would ❤️ to hear you. Let us know at support@wobot.aiFew readers

• What kind of Internet Speed is Required?

  Stable internet connection (with minimum bandwidth of 1.5-2 Mbps per camera) Didn't find what you were looking for? We would ❤️ to hear you. Let us know at support@wobot.aiFew readers

• What is The Minimum CCTV Configuration Required for Your Solution to Work?

  Wobot.ai is a powerful tool for monitoring and analyzing video footage. Our solution is hardware agnostic, as long as the video feed meets the minimum requirements of 2MP with a resolution of at least 720P (can handle upto 1080P), and a bit rate of 1024 Kbps. These minimum requirements ensure that the captured video footage is of high quality and clear. Didn't find what you were looking for? We woulFew readers

• How do I Add a New Camera if I have Installed New Cameras at My Office?

  To add an individual camera, hover your cursor over to WoCam module, and select Cameras line item. Now, tab on "+ Add Camera", input basic information such as your camera's manufacturer's name, IP address/DDNS address, port, city, and branch. After adding all the required fields successfully, click "Add Camera". Congratulations! 💐 You have added your camera successfully. Didn't find what you weFew readers

• What Time Zone does Wobot.ai Follow for Updating Reports?

  Time zone for reports will same as your location, which you selected while on-boarding or while setting up tasks and checklist. Didn't find what you were looking for? We would ❤️ to hear you. Let us know at support@wobot.aiFew readers

• I Accidentally Invited a User, How to Stop Giving him Access to Platform?

  You can manage users and their permission level access by: Go to 'Settings' and select on 'Users' In the 'Users' section, you can select the users whom you want to delete or modify their permission levels Also, you have the option to make them 'Active', 'Inactive', or 'Delete' Didn't find what you were looking for? We would ❤️ to hear you. Let us know at support@wobot.aiFew readers

• In What All Languages do You Offer Support?

  We offer support in English and Hindi. Didn't find what you were looking for? We would ❤️ to hear you. Let us know at support@wobot.aiFew readers

• How Soon can I Start Using Your Service?

  As soon as you signup, provide the required details and on-boards your NVR/DVR or Cameras on our platform, you are good to go. Didn't find what you were looking for? We would ❤️ to hear you. Let us know at support@wobot.aiFew readers

• Do you have a Mobile App for Alerts?

  Know what your cameras are seeing on the go! Wobot can help you connect your cameras across multiple locations, collaborate with your team, and see what’s going on and when through a single device. Gain actionable insights, and achieve operational efficiency within your business. Download the Mobile App: Now available on the Google Play and Apple Store Download to your Android™ device (https://pFew readers

• Can We Change The Company Location?

  Yes, our product is highly adaptable, flexible, and scalable. You can change or add multiple locations to the platform. Didn't find what you were looking for? We would ❤️ to hear you. Let us know at support@wobot.aiFew readers

• How Many Models do We Support in One Camera?

  You can run as many different models as per your requirement for different tasks and Use-cases for the same camera. Didn't find what you were looking for? We would ❤️ to hear you. Let us know at support@wobot.aiFew readers

• Can Anyone Else See My Videos?

  Only the employees or the people whom you invited through email have access to see or watch videos. Didn't find what you were looking for? We would ❤️ to hear you. Let us know at support@wobot.aiFew readers

• How Accurate is The Monitoring of Violations, does Accuracy Improve over Time?

  Off the shelf, model accuracy is 95%+, custom models are at 80%+ and increases over time. Apart from this the customer success team is constantly looking at false positives depending on ticket closure rates. Didn't find what you were looking for? We would ❤️ to hear you. Let us know at support@wobot.aiFew readers

• Can I use Wobot’s Application for Multiple Branches of My Company?

  Yes, our product is highly adaptable, flexible, and scalable. You can add multiple locations to the platform. Didn't find what you were looking for? We would ❤️ to hear you. Let us know at support@wobot.aiFew readers

• Can I Export/Share the Generated Reports?

  At present, this feature is in pipeline. However, we will soon come up with this feature and you can access this feature under the “Reports & Analytics” section. Didn't find what you were looking for? We would ❤️ to hear you. Let us know at support@wobot.aiFew readers

• What is RTSP?

  RTSP Real-Time Streaming Protocol is a network protocol designed to control streaming media. It is included on all IP cameras, NVRs, and DVRs and provides the flexibility to integrate video from products manufactured by one company into third-party products. Didn't find what you were looking for? We would ❤️ to hear you. Let us know at support@wobot.aiFew readers

• How can I Set Up My Branches and Time Zones?

  It’s easy to set up your branch and time zone. Go to settings. You can make changes as per your convenience across various sections like Regions, City, Locations, user profile. Since, you want to set up branch and time-zone, click on ‘Locations’ - Click on Add New button Select pre-added Region and City from the dropdown list. Enter the new location name in the location field and select Timezone from the dropdown list. Tab on Add Location button to save thisFew readers

• How Many Employees can Use Your Product from My Company?

  There is no set number of employees who can use our product. You can invite as many team members as you would like. However, the number of employees who can use our product depends on the subscription plan you have. Didn't find what you were looking for? We would ❤️ to hear you. Let us know at support@wobot.aiFew readers

• How do I Unsubscribe from Email?

  We highly don’t recommend this as you will receive all important notifications via Email, if you still wish to unsubscribe, please write us at support@wobot.ai. Didn't find what you were looking for? We would ❤️ to hear you. Let us know at support@wobot.aiFew readers

• How can I Reach You in case My Question is Not Listed Here?

  For any query that does not get solved by our resources, please reach out to us at support@wobot.ai. Didn't find what you were looking for? We would ❤️ to hear you. Let us know at support@wobot.aiFew readers

• Unable to Accept or Didn't Receive The Invite.

  Please check the email address once and try again by resending the invite. Didn't find what you were looking for? We would ❤️ to hear you. Let us know at support@wobot.aiFew readers

• I don't Know about Process Compliance for My Business? How can I Determine That?

  It is essential for every business to be educated about the process compliances, and hence, we suggest you contact your Administration or Process Compliance Authority to get clarification. Didn't find what you were looking for? We would ❤️ to hear you. Let us know at support@wobot.aiFew readers

• What is The Ideal Resolution / FPS to Run The Models?

  A minimum resolution of 720p and 10 FPS is recommended. Didn't find what you were looking for? We would ❤️ to hear you. Let us know at support@wobot.aiFew readers

• How do I Get Alerts Only for Specific Times of The Day?

  Alerts and notifications are sent on schedule time for the task, so you can schedule accordingly. Didn't find what you were looking for? We would ❤️ to hear you. Let us know at support@wobot.aiFew readers

• What is The Difference Between a Ticket and an Event?

  All tickets are events. The difference between a ticket and an event is one between compliance and noncompliance. Every detection is an event unless noncompliance is detected, in which case it becomes a ticket. For example, the detection of an employee wearing a face mask (compliance) is an event. However, the detection of an employee without a face mask (noncompliance) would result in a raised ticket. Didn't findFew readers

• What Happens if Your Service is Down?

  Wobot.ai is hosted on Microsoft Azure and uses its system's high performance to ensure the reliability of service. We use a distributive architecture to make sure that different system components can work normally even if one of them faces any issues. Didn't find what you were looking for? We would ❤️ to hear you. Let us know at support@wobot.aiFew readers

• What is Personal Data in Terms of Wobot.ai?

  Personal data is the data that Wobot.ai collects from the user or end-user when they use our application. It includes information that identifies or relates to a particular individual. Didn't find what you were looking for? We would ❤️ to hear you. Let us know at support@wobot.aiFew readers

• What Happens When I Forget to Check the Raised Tickets?

  You can check it anytime by visiting the “TICKETS” section. Didn't find what you were looking for? We would ❤️ to hear you. Let us know at support@wobot.aiFew readers

• How to Close a Ticket?

  You can close a ticket following these simple steps: Go to the “Tickets” section. Click on “open tickets”. Select and click on the tickets which you want to close. A new window with full details of that ticket will open. Select the “Closed” Button and then enter the description. Now click on “Close Ticket”. Didn't find what you were looking for? We would ❤️ to hear you. Let us knowFew readers

• How do I Add a Guest to My Account?

  Our platform offers a more productive way of distributing the monitoring work. We offer collaboration as a core feature where you can add your team members and optimize your work. You can either add team members while signing up: - On Add Team page Enter work email ids of your team and they will receive an account activation email with your invite, after which they can proceed to create their account on Wobot. Or Through settings: - Click Setting, and select Users option,Few readers

• What Cameras do Wobot.ai Support?

  We support all leading camera brands, such as Hikvision, Honeywell, Vista, Panasonic, CP Plus, Dahua, Sony, Hi-Focus, W Box Technologies, Huawei, D-Link, Cisco, SCW Admiral/Imperial, SCW Networker/ Vanguard, UniView, ViVOtech, Axis, Netatmo, Hanwha TechWin, Anneke, Zmodo, Amcrest, Swann, Bosch, Avigilon, Foscam, Samsung, Defender.Few readers

• Can I Invite My Team Members to Start Using Wobot’s Product?

  During the account creation process, you can invite your team members by sending an invite to their Email Ids or you can add users later as well through settings. To invite a team member, click ⚙️ Settings, to see list. Now click + Add User tap on ‘Add New’ Enter Name, work email ids and phone number, and select role from dropdowns, Now click on Add User button to send an invite.Few readers

• What Information do I Need to Add Cameras and NVRs?

  The following information is required for adding a camera or an NVR: The manufacturer name of the Camera or NVR Public IP Address or DDNS setup HTTP and RTSP ports to be open Login credentials (Username and Password) of the camera or NVR Channel ID for a camera, or No. Of Channels supported by NVR Didn't find what you were looking for? We would ❤️ to hear you. Let us know at support@wobot.aiFew readers

• What are The Major Browsers that The Wobot App Supports?

  Our platform supports almost all browsers even a pre-installed supported internet browser including Microsoft Edge on Windows, Safari on macOS and Google Chrome, Mozilla, Firefox. Didn't find what you were looking for? We would ❤️ to hear you. Let us know at support@wobot.aiFew readers

• Do You have Downtime?

  We strive towards zero downtime, including fast and planned deployments. Our engineering team has extensive experience handling server scalability and you can rest assured of our ability to provide a highly available and highly scalable service. Didn't find what you were looking for? We would ❤️ to hear you. Let us know at support@wobot.aiFew readers